ServiceTonic | Help Desk Software

Email Notifications

Define rules and receive notification from an email to an SMS

Email notifications for the ticketing system

Email Notifications

ServiceTonic out of the box email integration includes defining when and who should receive email notifications with customized email templates for each status and receiver type.


Define your own notification templates (html and text).

Notification Rules

Define notification rules based on status, priority and workflow conditions.


Send notifications (emails) in the language of each receiver.


Choose when to notify customers (private vs public comments).


Posibility to send text messages (SMS).

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