Email notifications for the ticketing system

ServiceTonic out of the box email integration includes defining when and who should receive email notifications with customized email templates for each status and receiver type.

  • Define your own notification templates (html and text).
  • Define notification rules based on status, priority and workflow conditions.
  • Send notifications (emails) in the language of each receiver.
  • Choose when to notify customers (private vs public comments).
  • Posibility to send text messages (SMS).

Email Notification Rules

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