Email notifications for the ticketing system
Help Desk Software | Service Desk | Customer Service
Do not miss a single notification
Define your own notification rules and email templates, and forget about sending and receiving emails. ServiceTonic does it all for you, increasing the effectivity of your service desk.
Email templates are fully customizable supporting multi-language.
Email Communication
Email notifications for the ticket system, do not miss any action
ServiceTonic out of the box email integration includes defining when and who should receive email notifications with customized email templates for each status and receiver type.
Notifications
Define your own notification templates (html and text).
Notification Rules
Define notification rules based on status, priority and workflow conditions.
Emails
Send notifications (emails) in the language of each receiver.
Schedule
Choose when to notify customers (private vs public comments).
SMS
Posibility to send text messages (SMS).
Email Notification Templates
Do not miss any notification
Begin linking your email with our ticketing tool now and control all actions taken on a ticket, both by agents and users.