Email Notifications

Define rules and receive notification from an email to an SMS

Email notifications

Email notifications for the ticketing system

Help Desk Software | Service Desk | Customer Service

Do not miss a single notification

Define your own notification rules and email templates, and forget about sending and receiving emails. ServiceTonic does it all for you, increasing the effectivity of your service desk.

Email templates are fully customizable supporting multi-language.

Notificaciones por mail

Email Communication

Email notifications for the ticket system, do not miss any action

ServiceTonic out of the box email integration includes defining when and who should receive email notifications with customized email templates for each status and receiver type.


Define your own notification templates (html and text).

Notification Rules

Define notification rules based on status, priority and workflow conditions.


Send notifications (emails) in the language of each receiver.


Choose when to notify customers (private vs public comments).


Posibility to send text messages (SMS).

Email Notification Templates

Notification Template

Do not miss any notification

Begin linking your email with our ticketing tool now and control all actions taken on a ticket, both by agents and users.