Ticketing Management with Dashboards
Service Desk | Ticketing Management | Custom dashboards
Control all your KPIs from a single point
Build your own dashboards, just by dragging and dropping the Key Performance Indicators (KPIs) relevant to you, and start managing all the information from a single point.
Create Powerful Dashboards that Provide Data in Real Time
Wide Range of Components for Reporting-Charts, Tables, Lists and Calendars
The Dashboards display the current and historical status of the service from different perspectives.
Display in a single screen all the indicators (KPI) necessary to carry out a comprehensive monitoring and control of your service desk, providing real-time information and a high level of personalization.
Drag and Drop Interface
Personalize your interface in a quick and easy way
Create multiple Dashboards Specific to Different modules/areas (CMDB Dashboard, Help Desk Dashboard, Survey Dashboard, Management Dashboard, etc.)
6 different types of panels: Lists, Calendars, Tables with numeric and chart results to provide deeper insight into the data.
Design panels that display the indicators (KPI) using the different components.
KPI from Dashboards are linked to the list of associated items.
Enter a time interval so that the dashboards automatically refresh.
Define different levels of access to the dashboard, depending on the agent role and access.
Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.