ServiceTonic | Help Desk Software

Dashboard

Create your personalized dashboard with your own indicators

Create Powerful Dashboards that Provide Data in Real Time

Wide Range of Components for Reporting-Charts, Tables, Lists and Calendars

The Dashboards display the current and historical status of the service from different perspectives.

Display in a single screen all the indicators (KPI) necessary to carry out a comprehensive monitoring and control of your service desk, providing real-time information and a high level of personalization.

Drag and Drop Interface

Personalize your interface in a quick and easy way

Different Dashboards

Create multiple Dashboards Specific to Different modules/areas (CMDB Dashboard, Help Desk Dashboard, Survey Dashboard, Management Dashboard, etc.)

Configurable

6 different types of panels: Lists, Calendars, Tables with numeric and chart results to provide deeper insight into the data.

KPI

Design panels that display the indicators (KPI) using the different components.

Lists

KPI from Dashboards are linked to the list of associated items.

Automation

Enter a time interval so that the dashboards automatically refresh.

Access

Define different levels of access to the dashboard, depending on the agent role and access.

Advanced Dashboard Control Panel

  • Powerful Control panel to personalize the types of elements to be shown in the dashboard.
  • Customize visibility, position and size.

Advanced Dashboard Control Panel

  • Powerful Control panel to personalize the types of elements to be shown in the dashboard.
  • Customize visibility, position and size.

Segmentation based on Indicators

Define multiple indicators (KPIs) based on all kinds of criteria.

View indicators (KPI) by an agent, work teams or general service.

Segmentation based on Indicators

Define multiple indicators (KPIs) based on all kinds of criteria.

View indicators (KPI) by an agent, work teams or general service.

Trend Graphs

Display various values of date type elements over time with line, bar, or surface graphs.

Stacked Charts

View data in 2 dimensions with column charts.

Stacked Charts

View data in 2 dimensions with column charts.

Calendar View

Display ticket sets by date on a calendar.

Ticket Tables

Display lists of tickets in a table format segmented by different criteria:

  • Priority
  • Status
  • Assignment
  • Category
  • SLA compliance
  • etc…

Ticket Tables

Display lists of tickets in a table format segmented by different criteria:

  • Priority
  • Status
  • Assignment
  • Category
  • SLA compliance
  • etc…

Problem Management Dashboard

Immediately access the set of tickets associated with the indicators (KPI).

CMDB and Assets Dashboard

Integrate CMDB asset data into your indicators.

CMDB and Assets Dashboard

Integrate CMDB asset data into your indicators.

Survey Dashboard

Have a centralized view of survey responses submitted by your users, and improve your support.

Managing Your Business Doesn’t Have to Be Hard