Dashboard in a Help Desk Software

Create Powerful Dashboards that Provide Data in Real Time

Ticketing Management with Dashboards

Service Desk | Ticketing Management | Custom dashboards

Control all your KPIs from a single point

Build your own dashboards, just by dragging and dropping the Key Performance Indicators (KPIs) relevant to you, and start managing all the information from a single point.

Dashboard en un software de help desk

Create Powerful Dashboards that Provide Data in Real Time

Wide Range of Components for Reporting-Charts, Tables, Lists and Calendars

The Dashboards display the current and historical status of the service from different perspectives.

Display in a single screen all the indicators (KPI) necessary to carry out a comprehensive monitoring and control of your service desk, providing real-time information and a high level of personalization.

Drag and Drop Interface

Personalize your interface in a quick and easy way

Different Dashboards

Create multiple Dashboards Specific to Different modules/areas (CMDB Dashboard, Help Desk Dashboard, Survey Dashboard, Management Dashboard, etc.)

Configurable

6 different types of panels: Lists, Calendars, Tables with numeric and chart results to provide deeper insight into the data.

KPI

Design panels that display the indicators (KPI) using the different components.

Lists

KPI from Dashboards are linked to the list of associated items.

Automation

Enter a time interval so that the dashboards automatically refresh.

Access

Define different levels of access to the dashboard, depending on the agent role and access.

Use different types of KPIs to build your custom Dashboard

Different types of KPIs available to include in a dashboard

Advanced Dashboard Control Panel

  • Powerful Control Panel panel to personalize the types of elements to be shown in the dashboard.
  • Customize visibility, position and size.
Panel de control avanzado para los cuadros de mando
Segmentación según KPI

Segmentation based on Indicators

Define multiple indicators (KPIs) based on all kinds of criteria.

View indicators (KPI) by an agent, work teams or general service.

Segmentation based on Indicators

Define multiple indicators (KPIs) based on all kinds of criteria.

View indicators (KPI) by an agent, work teams or general service.

Segmentación según KPI

Trend Graphs

Display various values of date type elements over time with line, bar, or surface graphs.

Gráficos de tendencias
Gráficos apilados

Stacked Charts

View data in 2 dimensions with column charts.

Stacked Charts

View data in 2 dimensions with column charts.

Gráficos apilados

Calendar View

Display ticket sets by date on a calendar.

Vistas del calendario
Dashboard en forma de tabla

Ticket Lists

Display lists of tickets in a table format segmented by different criteria:

  • Priority
  • Status
  • Assignment
  • Category
  • SLA compliance
  • Etc…

Ticket Lists

Display lists of tickets in a table format segmented by different criteria:

  • Priority
  • Status
  • Assignment
  • Category
  • SLA compliance
  • Etc…
Dashboard en forma de tabla

Use drilldown for dashboard interactivity

Drill-down on any of the KPIs by simply clicking on it, to access more detailed information.

Gestión de problemas
Panel de control para la CMDB

CMDB and Assets Dashboard

Integrate CMDB asset data in a dashboard or create a specific dashboard with relevant information about your assets.

CMDB and Assets Dashboard

Integrate CMDB asset data in a dashboard or create a specific dashboard with relevant information about your assets.

Panel de control para la CMDB

Survey Dashboard

Have a centralized view of survey responses submitted by your users, and improve your support.

Encuestas de satisfacción

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