ServiceTonic | Help Desk Software

Help Desk Chat Integration

Effective chat communication between agents and clients available from ServiceTonic itself or embedded into your corporate website

Chat communication between agents and customers

HELP DESK CHAT INTEGRATION

Chat enables real-time two-way communication between an agent and a user and is part of the user portal or can be integrated on any webpage.

It makes it easy and effective to provide an immediate service of requests, doubts or technical support.

Integrated with the Service Desk, it allows you to create or update tickets from a conversation, speak with one or several agents with the same user and consult other screens while chatting – to provide a quick response at the moment the customer needs it.

Additional Channel

Provide an additional channel of communication and enhance the user experience.

Customer Satisfaction

Increase customer satisfaction by integrating conversations to the Service Desk.

Optimization

Optimize the work of your agents by attending several Chats simultaneously.

Pop-up Chat notification

Pop-up Chat notification after a few seconds to engage with your website visitors.

Ticket creation

Create tickets from the chat, including attachments.

Chat History

Chats:
Retrieve past conversations and manage Chat lists.

Chat History

Chats:
Retrieve past conversations and manage Chat lists.

Transfer Chats between Agents

Transfer the Chat to another Agent to continue the conversation with the user.

Easy to use

Attend chats without leaving screens or tasks, making inquiries while chatting.

Easy to use

Attend chats without leaving screens or tasks, making inquiries while chatting.

Management of visitors and sessions

Control the visitors and the active sessions through the Service Desk.

Web integration

Integrate the chat on your webpage or on the user portal, the chat is always synchronized with the Service Desk.

Web integration

Integrate the chat on your webpage or on the user portal, the chat is always synchronized with the Service Desk.

Notifications

Get real-time notifications about conversations.

E – mail

Send the transcript of the chat via email.

E – mail

Send the transcript of the chat via email.

Anti-Spam and Robots

Ban robots and spam.

Managing Your Business Doesn’t Have to Be Hard