Chat communication between agents and customers
HELP DESK CHAT INTEGRATION
Chat enables real-time two-way communication between an agent and a user and is part of the user portal or can be integrated on any webpage.
It makes it easy and effective to provide an immediate service of requests, doubts or technical support.
Integrated with the Service Desk, it allows you to create or update tickets from a conversation, speak with one or several agents with the same user and consult other screens while chatting – to provide a quick response at the moment the customer needs it.
Provide an additional channel of communication and enhance the user experience.
Increase customer satisfaction by integrating conversations to the Service Desk.
Optimize the work of your agents by attending several Chats simultaneously.
Pop-up Chat notification
Pop-up Chat notification after a few seconds to engage with your website visitors.