Chat enables real-time two-way communication between an agent and a user and is part of the user portal or can be integrated on any webpage.
It makes it easy and effective to provide an immediate service of requests, doubts or technical support.
Integrated with the Service Desk, it allows you to create or update tickets from a conversation, speak with one or several agents with the same user and consult other screens while chatting – to provide a quick response at the moment the customer needs it.
With Chat you can:
Never miss an opportunity to help customers better.