ServiceTonic | Help Desk Software

Mobility Your Way

Define the content you want in your mobile phone

Access to ServiceTonic from any mobile device, and digital signature.

Access ServiceTonic from any mobile device, and digital signature.

Access the Service Desk from your mobile via a URL, without having to download any app or worry about updates.

Access

Accessible from all Mobile devices (iOS, Android and Windows devices).

Access to technicians

With ServiceTonic all your field technicians can easily view new tasks and update them at any time and from any location.

Customer Signature

Digitally capture the service delivery acceptance as a signature on your mobile device. Signature auto saved in the ticket as a pdf.

Accesible Though Any Mobile Device

  • Forget the need to update your ServiceTonic app. with a powerful web-app every time you access ServiceTonic from your mobile device it is already updated version.
  • Optimized for iOS, Android and Windows Phone.
  • Very fast and easy-to-use.
  • Available for both agents and customers (mobile portal)
  • Agents can execute quick actions on tickets with swipe.

Accesible Though Any Mobile Device

  • Forget the need to update your ServiceTonic app. with a powerful web-app every time you access ServiceTonic from your mobile device it is already updated version.
  • Optimized for iOS, Android and Windows Phone.
  • Very fast and easy-to-use.
  • Available for both agents and customers (mobile portal)
  • Agents can execute quick actions on tickets with swipe.

Customization

Define which content is available in mobility and configure views, fields, user roles… all from the Admin Portal easily and without coding.

Customization

Define which content is available in mobility and configure views, fields, user roles… all from the Admin Portal easily and without coding.

Files and pictures

Attach files and photos directly from your phone camera.

For example:

  • Initiate a warranty repair request by attaching a photo of your product and other information such as part no.
  • Facilities Management can necessitate the recording of photos or videos of facilities at regular intervals to provide ongoing log of jobs done.

Digital signature

Digitally capture the service delivery acceptance as a signature on your mobile device. Signature auto saved in the ticket as a pdf.

Digital signature

Digitally capture the service delivery acceptance as a signature on your mobile device.

Signature auto saved in the ticket as a pdf.

Managing Your Business Doesn’t Have to Be Hard