Find out the level of customer satisfaction with a survey

Surveys measure the level of satisfaction of users, customers and agents.

ServiceTonic lets you:

  • Create dynamic surveys synchronized to tickets.
  • Sending of surveys when closing a ticket automatically.
  • Directly escalate cases of dissatisfaction to the manager in charge.

Customer Satisfaction Surveys
Survey Data

Easy Content Configuration and Criteria

Define the content of surveys with the various questions and sending criteria in an easy way.

Define the criteria for surveying your customers: randomly, based on criteria or for every ticket.

Survey HTML Template

Templates

Create surveys from predefined templates or tailor them to your needs.

First call resolution report

Reports

View and exploit survey answers using customizable reports.

Survey sending Rules
Survey Selection Criteria

Automation

Define the execution conditions and criteria to automate the sending of surveys.

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