ServiceTonic | Help Desk Software

Customer Survey

ServiceTonic surveys make it easy to collet, manage and review your customer feedback

Find out the level of customer satisfaction with a survey

Surveys for clients

Surveys measure the level of satisfaction of users, customers and agents.

Surveys

Create dynamic surveys synchronized to tickets.

Sending of Surveys

Sending of surveys when closing a ticket automatically.

Control Discontent

Directly escalate cases of dissatisfaction to the manager in charge.

Easy Content Configuration and Criteria

  • Define the content of surveys with the various questions and sending criteria in an easy way.
  • Define the criteria for surveying your customers: randomly, based on criteria or for every ticket.

Easy Content Configuration and Criteria

  • Define the content of surveys with the various questions and sending criteria in an easy way.
  • Define the criteria for surveying your customers: randomly, based on criteria or for every ticket.

Templates

Create surveys from predefined templates or tailor them to your needs.

Templates

Create surveys from predefined templates or tailor them to your needs.

Repots

View and exploit survey answers using customizable reports.

Automation

Define the execution conditions and criteria to automate the sending of surveys.

Automation

Define the execution conditions and criteria to automate the sending of surveys.

Managing Your Business Doesn’t Have to Be Hard