Surveys measure the level of satisfaction of users, customers and agents.
ServiceTonic lets you:
Define the content of surveys with the various questions and sending criteria in an easy way.
Define the criteria for surveying your customers: randomly, based on criteria or for every ticket.
Create surveys from predefined templates or tailor them to your needs.
View and exploit survey answers using customizable reports.
Define the execution conditions and criteria to automate the sending of surveys.
Receive notifications in real time by reaching predefined indicators.
Never miss an opportunity to help customers better.