All the knowledge of your business in one place
Squeeze all your company knowledge and make it available to other agents and customers with ServiceTonic knowledge base.
- Knowledge Base access from the Agent Application or from the User Web Portal.
- Topic edition via HTML editor, related documents hotlinking and image upload from the clipboard or a file.
- Knowledge Database organization in FAQs to lead the user toward the right solution.
- Include on any contact email notification a Knowledge Database topic link.