The Knowledge base is the repository of the internal knowledge of the company and is easily accessible.
It is accessible by the agents from the Service Desk and for the users from the Web Portal.
Organize the database in knowledge libraries or in questions/ answers (FAQ).
Topics in the knowledge base can be easily organized in a tree structure.
Edit topics via HTML editor. Link topics with each other or with attached documents. Also include external links inside the knowledge base articles.
Include images from the clipboard or a file.
Search and attach the solution to an incident or problem by accessing the Knowledge Base directly from the ticket.
Easily generate new solutions from tickets that contain incidents or problems that have already been resolved.
Never miss an opportunity to help customers better.