ServiceTonic | Help Desk Software

Customer Self Service / User Web Portal

24h customer and employee self-service

Set Up Your Own User Portal!

User Web Portal

ServiceTonic’s User Portal facilitates self-service, both for customers and employees.
Intuitive interface with extensive user benefits.

It offers a high level of customization (forms, ticket views, access, HTML widgets, etc.), allows you to define visualizations according to user roles, corporate menu options and fully integrates with your corporate image.

Tickets

Create Tickets and check the status of his requests and assets.

Online Services

Request services online using the Service Catalog

Chat

Interact with the support team using Chat

Company

View company announcements and other alerts

Knowledge base

Consult the Knowledge base before creating tickets

Make Every Employee’s First Day a Happy Welcome

The User Portal is a One Stop Shop for Every New Employee. From Publishing Important First Steps that he Needs to Fulfill such as:

  • Getting a new ID
  • How to request new Services
  • Mandatory Trainings and Procedures
  • And much more that you can imagine!

Make Every Employee’s First Day a Happy Welcome

The User Portal is a One Stop Shop for Every New Employee. From Publishing Important First Steps that he Needs to Fulfill such as:

  • Getting a new ID
  • How to request new Services
  • Mandatory Trainings and Procedures
  • And much more that you can imagine!

User Portal Loves Service Catalog

One stop shop for frequently requested services from your users – all at one place.

LEARN MORE

User Portal Loves Service Catalog

One stop shop for frequently requested services from your users – all at one place.

LEARN MORE

Chat

Multi User Chat from the Web Portal for immediate support.

Easily create tickets from the chat window.

LEARN MORE

Managing Your Business Doesn’t Have to Be Hard