Set Up Your Own User Portal!

ServiceTonic’s User Portal facilitates self-service, both for customers and employees. With a very intuitive interface, the user can:

  • Create Tickets and check the status of his requests and assets.
  • Request services online using the Service Catalog
  • Interact with the support team using Chat
  • Consult the Knowledge base before creating tickets
  • View company announcements and other alerts


It offers a high level of customization (forms, ticket views, access, HTML widgets, etc.), allows you to define visualizations according to user roles, corporate menu options and fully integrates with your corporate image.

ServiceTonic Help Desk User Portal
Employee First Day
Did you Know...?

Make Every Employee's First Day a Happy Welcome

The User Portal is a One Stop Shop for Every New Employee. From Publishing Important First Steps that he Needs to Fulfill such as:

  • Getting a new ID
  • How to request new Services
  • Mandatory Trainings and Procedures
  • And much more that you can imagine!
Service Catalog in User Portal

User Portal Loves Service Catalog

One stop shop for frequently requested services from your users – all at one place.

Ticket Creation from chat window


Multi User Chat from the Web Portal for immediate support. Easily create tickets from the chat window.

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Never miss an opportunity to help customers better.