Self-Service Portal for users and customers

Empower users to request services, find information and register and self-resolve issues

Always on, always connected self-service portal

Help Desk Software | Customer Care | User Support

Highly customizable without programing

Define your own content such as documents, knowledge articles, FAQ, announcements, forms, views and service catalogs, everything with your own corporate image.

Enhance user communication by letting users submit tickets with screenshots, attached files and affected assets in a very easy way.

User Portal

Design your own User Portal

Empower self-service for your users and customers

Provide your end users with 24/7 self-service and self-help capabilities

ServiceTonic’s Self-Service Portal empowers self-service for IT users but many other business areas from HR to Sales can also benefit from having its own self-service portal.

Tickets

Create Tickets and check the status of his requests and assets.

Online Services

Request services online using the Service Catalog

Chat

Interact with the support team using Chat

Company

View company announcements and other alerts

Knowledge base

Consult the Knowledge base before creating tickets

More autonomy for your users

The User Portal allows users to submit tickets, access documentation libraries and much more.

Make Every Employee’s First Day a Happy Welcome

The User Portal is a One Stop Shop for Every New Employee. From Publishing Important First Steps that he Needs to Fulfill such as:

  • Getting a new ID
  • How to request new Services
  • Mandatory Trainings and Procedures
  • And much more that you can imagine!
Ticket from User Portal
Service Catalog in User Portal

User Portal Loves Service Catalog

One stop shop for frequently requested services from your users – all at one place.

Learn More

User Portal Loves Service Catalog

One stop shop for frequently requested services from your users – all at one place.

Learn More

User portal loves service catalog

Chat

Multi User Chat from the Web Portal for immediate support.

Easily create tickets from the chat window by enabling Chatbot functionality

Learn More

Discover the User Portal

Give more autonomy to your agents, customers or users, offering them quick and direct access to your knowledge database and allowing them to create and consult tickets, or facilitating communication with a built-in chat channel.