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10 metrics for measuring performance in Help Desk software
Understanding which metrics to measure in Help Desk[...]
What is a ticketing tool?
Ticketing Tool: What It Is, What It's For,[...]
Functions of a Help Desk
A Help Desk plays a fundamental role for companies[...]
What is a Help Desk and what benefits does it deliver?
A Help Desk, also known as a Service[...]
How an AI powered Help Desk improves customer service
Improve customer service with AI An AI-powered Help[...]
When do you need ESM software?
Adopting Enterprise Service Management (ESM) software becomes essential[...]
The 10 best practices in IT ticket management
IT ticket management isn’t just about having a support[...]
Aboca places its trust in ServiceTonic
Aboca Spain implements ServiceTonic as a Customer Service solution. The[...]
Digital Transformation in a company
How to implement digital transformation in a company[...]
What is a service request?
A service request in the IT area consists[...]
Cámara de Comercio de Madrid
La Cámara de Madrid implements ServiceTonic's solution La Cámara de[...]
Process automation
Process automation in companies accelerated during 2020 as[...]
Digital transformation
The digital transformation and digitization of companies is[...]
ServiceTonic’s chatbot: Tonic
Chatbots are becoming increasingly important in the strategy[...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic[...]
New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version.[...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some[...]
QR codes and custom URL
Custom URL in QRTonic During 2019 ServiceTonic developed the[...]
Geolocation of assets and tickets
Location of items on Google Maps Locate your[...]