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Reduce response time to your clients
Optimize response time to your users’ requests Nowadays, one[...]
FAQs in ServiceTonic
With ServiceTonic's FAQs you will be able to[...]
Star rating satisfaction surveys
Get your customers to rate your services As we[...]
Preventive maintenance – CMMS
What is preventive maintenance - CMMS Preventive maintenance is[...]
CI booking management in the CMDB
Thanks to the CI's booking functionality defined in[...]
IT Asset Management with QR Codes
QR code readers offer the possibility of tagging elements or[...]
Case Study: Gestió de Serveis Sanitaris
Case of study implementation helpdesk for ServiceTonic for Serveis Sanitaris[...]
Automate Citizen Service with ServiceTonic
Improve Citizen Service Management with a Help Desk software Organize[...]
4. ITIL, Service Strategy
The management of services as a strategic asset At[...]
Introduction to ITIL v3
What is ITIL? ITIL (Information Technology Infrastructure Library)[...]
1. ITIL Introduction
Overview of ITIL, the Information Technology Infrastructure Library First[...]
2. IT Value for Business
Generate value in the business by implementing ITIL best practices.[...]
Case Study ServiceTonic: Disashop
Disashop is a platform for the distribution of prepaid electronic[...]
5. ITIL, Services Design
5 Essentials Tips in Service Design in line with ITIL®[...]
7. ITIL Service Operation
All phases of the service lifecycle provide value[...]
How to make your Help Desk a real asset for the employee
Extend the scope of your Help Desk and bring real[...]
Problem Management Module
Manage effectively a set of issues that define a problem[...]
Improve competitiveness with a Service-Oriented Management
Service Oriented Management (SOM) refers to processes or activites in[...]
Providing value to SMEs
Case study on how to automate the management of a[...]
ITIL v3. Problem Management
Define the problem, manage and learn Introduction Basics[...]