See ourarticles
What are Business Rules in ServiceTonic?
Business rules are a set of predefined actions that[...]
ServiceTonic for a “as a service” world
In this article we are going to refer[...]
Priority based on impact and urgency
Define the order in which incident tickets should be dealt[...]
ITIL v3. The function of Service Center (Service Desk)
A single point of communication for service users Introduction[...]
What Is ITSM?
ITSM, or IT Service Management, is a set of[...]
Field association
Field association according to the action type In[...]
Reduce response time to your clients
Optimize response time to your users’ requests Nowadays, one[...]
FAQs in ServiceTonic
With ServiceTonic's FAQs you will be able to offer[...]
Star rating satisfaction surveys
As we said in previous articles, the satisfaction of[...]
Preventive maintenance – CMMS
Preventive maintenance is the maintenance that allows the conservation[...]
CI booking management in the CMDB
Thanks to the CI booking functionality defined in the CMDB,[...]
IT Asset Management with QR Codes
QR code readers offer the possibility of tagging elements[...]
Mailbox set-up in ServiceTonic
How to set-up email to send and receive notifications[...]
Is ServiceTonic a CRM?
A software adapted to manage any service Since the[...]
Automatic integrators
Use automatic integrators to retrieve information from the[...]
Accelerate support processes with ticket templates
Speed up your incident resolution and response times to[...]
How to manage contracts by hours
Manage contracts to regulate the compliance of the agreed[...]
Case Study: Gestió de Serveis Sanitaris
Case of study implementation helpdesk for ServiceTonic for Serveis Sanitaris[...]
How we use ServiceTonic in Business Development
Automation and flexibility in incident management Hi, I'm Eduard Garcia,[...]
Customer-based SLA
Customer-based SLAs consist on applying the agreed upon[...]