Customer Service Software

Easy, powerful and flexible Customer Service Software for the management of incidents and customer requests

Our Customer Service Software is designed to effectively manage all requests received, regardless of the input channel. Each request is converted into a ticket that can be managed by the agents of the corresponding department.

Customer Service Software
Customer Service Software Agent

Much more than a Help Desk Software for Customer Service

ServiceTonic® customer service software makes it possible to streamline the management of your support team, improve the level of customer satisfaction and maintain maximum control over the operation of your service.

  • Multi-channel customer service(e-mail, chat, web, voice, QR, mobility)

  • Help Desk, Incident Management and Requests

  • Customer portal with self-service

  • Knowledge Database

  • Integration with corporate systems

  • Dashboards and reports

  • Easily configurable without programming

ITIL-aligned Service Desk

ServiceTonic allows companies to manage all types of requests, petitions or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best user and customer support.

Software to manage incidents and improve customer service

ServiceTonic® customer service software is the best solution to meet your needs, as it manages all customer interactions, maintains contacts and gives you complete control over your user service.

ServiceTonic® facilitates interaction with customers, helps establish lasting relationships, understand their needs and serve them in a timely manner.

How to improve customer service with ServiceTonic®?

ServiceTonic's Customer Service Software

Our Help Desk software is designed to effectively manage all customer requests received from any input channel, be it email, chat or telephone.

Find out how our help desk software will make your daily life easier:

  • Quick start up
  • More satisfied customers

  • Optimization of operational costs
  • Absolute control over all operations
  • Adaptable to your needs

Service Desk and Incidence Management

Accelerate service processes, reducing resolution and response times thanks to the Multichannel Service Desk and Incident Manager and the Knowledge Database.

Optimize resources by automating tasks and processes to increase productivity

Service Desk Customer Service Software
Customer Service Software Process Automation

Automating Processes using Business Rules

Optimize resources by automating tasks and processes to increase productivity. You can create business rules so that an incident of a certain type is automatically assigned to a team, or notify a supervisor if it has not been resolved within the timeframe established in your Service Level Agreement (SLAs).

Automating Processes using Business Rules

Optimize coordination and investment in human and technological resources.
Define conditions and the actions that need to happen specific to a business requirement, for example, send a notification email, change the values of the fields or status of a ticket, modify an assignment, actions on the CMDB CI’s …

Customer Service Software Process Automation

Customer site with Self-Service

The ServiceTonic Customer site allows your customers to report online and know the status of their requests at all times. In addition, it grants access to the Knowledge Base (FAQs) enhancing self-service.

Self-Service Customer Service Software
Customer Service Software Control Panel

Increasing Knowledge about Your Customers

Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.

Increasing Knowledge about Your Customers

Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.

Customer Service Software Control Panel

Customer Service Integration with Corporate Systems

Email, Web Services and Corporate Databases integrated with your corporate systems and other applications facilitating work to your support team and the rest of your organization.

Integration with Customer Service Software
Multi-Language Customer Service Software

Multi language

Service customers in different languages, offering content adapted to each language, both in the application and in the emails you send.

Multi language

Service customers in different languages, offering content adapted to each language, both in the application and in the emails you send.

Multi-Language Customer Service Software
Customer Service Software Support Agent

Market leaders trust us:

ServiceTonic Client Logos

Happy customers thanks to our Help Desk solution

Our Customer Service software incorporates a support team ready to help you!

We offer you personalized support from the zero minute after installation.

Expandable to other corporate services

Use ServiceTonic beyond the customer service department. Its multiservice capability allows each department that needs to manage requests or incidents to have its own service desk, applicable to areas such as IT, Legal, General Services, Finance and Marketing among others.

Fast implementation and great support

A solution with a great support team at your disposal.

Thanks to our customer service software you will be able to track each ticket thoroughly until it is resolved and you will have reports and dashboards to analyze your KPIs in real time.

Optimize operational costs

Automate, centralize and synchronize the work of your teams and agents, as well as having complete control of services and resources, will allow you to optimize production costs.

Simplify service management on a single ticket platform.

A team of certified ITIL® consultants at your service

Our certified ITIL® experts will analyze your requirements and support you from the start.

* ITIL® is a registered trademark of Axelos Limited.

Optimize your customer service!

Find out how ServiceTonic® can optimize your customer service while reducing operational costs and time.

Customer Service Software Demo