ServiceTonic – IT Service Management
SUPPORT SOFTWARE AND
CUSTOMER SUPPORT
Easy, powerful and flexible software for the management of incidents and customer requests
Solution Help Desk for Customer Service and Support Service.
ServiceTonic facilitates interaction with customers, helps establish long-lasting relationships, understand their needs and address them in a timely manner.
ServiceTonic customer service software is the best solution for all Your customer service needs, as it manages all interactions with the customer, maintains contacts and gives you complete control over your customer service.
ServiceTonic – IT Service Management
SUPPORT SOFTWARE AND
CUSTOMER SUPPORT
Easy, powerful and flexible software for the management of incidents and customer requests
Solution Help Desk for Customer Service and Support Service.
ServiceTonic facilitates interaction with customers, helps establish long-lasting relationships, understand their needs and address them in a timely manner.
ServiceTonic customer service software is the best solution for all Your customer service needs, as it manages all interactions with the customer, maintains contacts and gives you complete control over your customer service.
ServiceTonic® Enterprise Service Desk
ARE YOU LOOKING FOR A SOLUTION TO IMPROVE YOUR CUSTOMER SERVICE?
Designed to efficiently manage all client requests received from any input channel
Main features of the customer service ticket system
SERVICE DESK AND INCIDENCE MANAGEMENT
Optimize resources by automating tasks and processes to increase productivity
Telephony Integration (CTI)
Help your support team to manage calls more efficiently and to provide a better service
The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.
Integration with Corporate Systems
Automating Processes using Business Rules
Define conditions and the actions that need to happen specific to a business requirement, for example, send a notification email, change the values of the fields or status of a ticket, modify an assignment, actions on the CMDB CI’s …
Increasing Knowledge about Your Customers
Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.
Multi language
A Truly Global Help Desk!
Offer a simultaneous service to users using different languages, with the possibility of adding any new translation easily.
Solution to know the opinion of your customers
WE ENSURE A FAST IMPLEMENTATION AND GREAT SUPPORT!
A solution with a great support team at your disposal
Track each Ticket Through to Resolution and Run Reports to Track KPIs
A Quick Installation that Integrates IT and Other Internal Services
The multi-service capability of ServiceTonic allows other business areas, beyond Customer Service, to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.TI, General Services, HR, Legal, other
A TEAM OF EXPERIMENTED CONSULTANTS AT YOUR SERVICE
Our team of experts will guide you towards a better implementation of Customer Service processes.
Optimize operational costs
By automating, centralizing and synchronizing the work of your teams and agents.
Have complete control of the service, resources, equipment, agents and users. Simplify the management of the service in a single ticketing platform.
CUSTOMER SERVICE SOFTWARE FULLY CUSTOMIZABLE
High level of configuration without programming
ServiceTonic is highly configurable without the need to program, allowing a quick adaptation to your requirements and business needs.
A Quick Installation that Integrates IT and Other Internal Services
The multi-service capability of ServiceTonic allows other business areas, beyond Customer Service, to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.TI, General Services, HR, Legal, other
A TEAM OF EXPERIMENTED CONSULTANTS AT YOUR SERVICE
Our team of experts will guide you towards a better implementation of Customer Service processes.
Optimize operational costs
By automating, centralizing and synchronizing the work of your teams and agents.
Have complete control of the service, resources, equipment, agents and users. Simplify the management of the service in a single ticketing platform.
CUSTOMER SERVICE SOFTWARE FULLY CUSTOMIZABLE
High level of configuration without programming
ServiceTonic is highly configurable without the need to program, allowing a quick adaptation to your requirements and business needs.
Want to get started with us?
¡Never miss an opportunity to help customers better!
Want to get started with us?
¡Never miss an opportunity to help customers better!