Software de atecnion al cliente

Support and Customer Support

Easy, powerful and flexible software for the management of incidents and customer requests

Multichannel customer service software
Our Help Desk software is designed to effectively manage all customer requests received from any input channel.
ServiceTonic customer service software is the best solution for all Your customer service needs, as it manages all interactions with the customer, maintains contacts and gives you complete control over your customer service.
Software atencion al cliente movilidad

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ServiceTonic®, much more than a Help Desk Software for Customer Service

ServiceTonic® customer service software makes it possible to streamline the management of your support team, improve the level of customer satisfaction and maintain maximum control over the operation of your service.

Software atencion al cliente multicanal

Multi-channel customer service

(e-mail, chat, web, voice, QR, mobility)

help desk atencion al cliente

Help Desk, Incident Management and Requests

help desk atencion al cliente portal de clientes

Customer portal with self-service

base de datos de conocimiento help desk

Knowledge Database

Integración con sistemas corporativos help desk

Integration with corporate systems

help desk Cuadros de mando e informes

Dashboards and reports

help desk atencion al cliente facil

Fácilmente configurable sin programar

Software atencion al cliente servicetonic customer support
Software de atención al cliente

Main benefits

  • Quick start-up
  • Most satisfied customers
  • Optimization of operational costs
  • Maximum control over the entire operation
  • Adaptable to your needs

Software to manage incidents and improve customer service

ServiceTonic® customer service software is the best solution to meet your needs, as it manages all customer interactions, maintains contacts and gives you complete control over your user service.

ServiceTonic® facilitates interaction with customers, helps establish lasting relationships, understand their needs and serve them in a timely manner.

Customer service software functionalities

How to improve customer service with ServiceTonic®?

Our Help Desk software is designed to effectively manage all customer requests received from any input channel.

Find out how our help desk software will make your daily life easier:

Service Desk and Incidence Management

Customer Service Software | Service Desk | Management of incidents
Accelerate service processes, reducing resolution and response times thanks to the Multichannel Service Desk and Incident Manager and the Knowledge Database.

Optimize resources by automating tasks and processes to increase productivity

Automating Processes using Business Rules

Customer Service Software Process automation through business rules
Optimize coordination and investment in human and technological resources.
Define conditions and the actions that need to happen specific to a business requirement, for example, send a notification email, change the values of the fields or status of a ticket, modify an assignment, actions on the CMDB CI’s …

Telephony Integration (CTI)

self-service web portal help desk

Help your support team to manage calls more efficiently and to provide a better service

The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.

Increasing Knowledge about Your Customers

Customer service software dashboards

Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.

Integration with Corporate Systems

Customer service software integration
Email, Web Services and Corporate DatabasesIntend with your corporate systems and other applications facilitating work to your support team and the rest of your organization.

Multi language

Servicetonic is a Multi Language software
A Truly Global Help Desk!

Offer a simultaneous service to users using different languages, with the possibility of adding any new translation easily.

Professional customer service software certified by ITIL

Market leaders in more than 18 countries trust us:

Customer service software customer servicetonic logos

Fully customized customer service software

High level of unscheduled configuration.

Happy customers thanks to our Help Desk solution

Our Customer Service software incorporates a support team ready to help you!

We offer you personalized support from the zero minute after installation.

Expandable to other corporate services

Use ServiceTonic beyond the customer service department. Its multiservice capability allows each department that needs to manage requests or incidents to have its own service desk, applicable to areas such as IT, Legal, General Services, Finance and Marketing among others.

Fast implementation and great support

A solution with a great support team at your disposal.

Thanks to our customer service software you will be able to track each ticket thoroughly until it is resolved and you will have reports and dashboards to analyze your KPIs in real time.

Optimize operational costs

Automate, centralize and synchronize the work of your teams and agents, as well as having complete control of services and resources, will allow you to optimize production costs.

Simplify service management on a single ticket platform.

A team of certified ITIL® consultants at your service

Our certified ITIL® experts will analyze your requirements and support you from the start.

* ITIL® is a registered trademark of Axelos Limited.

customer service software

Learn more about our Customer Service Management Software

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Customer service software demo

*A Servicetonic agent will contact you and show you how you can boost and improve the Incident Management of your company and / or business.