Support and Customer Support
Easy, powerful and flexible software for the management of incidents and customer requests
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ServiceTonic®, much more than a Help Desk Software for Customer Service
ServiceTonic® customer service software makes it possible to streamline the management of your support team, improve the level of customer satisfaction and maintain maximum control over the operation of your service.
Multi-channel customer service
(e-mail, chat, web, voice, QR, mobility)
Help Desk, Incident Management and Requests
Customer portal with self-service
Knowledge Database
Integration with corporate systems
Dashboards and reports
Fácilmente configurable sin programar
Main benefits
- Quick start-up
- Most satisfied customers
- Optimization of operational costs
- Maximum control over the entire operation
- Adaptable to your needs
Software to manage incidents and improve customer service
ServiceTonic® customer service software is the best solution to meet your needs, as it manages all customer interactions, maintains contacts and gives you complete control over your user service.
ServiceTonic® facilitates interaction with customers, helps establish lasting relationships, understand their needs and serve them in a timely manner.
How to improve customer service with ServiceTonic®?
Our Help Desk software is designed to effectively manage all customer requests received from any input channel.
Find out how our help desk software will make your daily life easier:
Service Desk and Incidence Management
Optimize resources by automating tasks and processes to increase productivity
Automating Processes using Business Rules
Define conditions and the actions that need to happen specific to a business requirement, for example, send a notification email, change the values of the fields or status of a ticket, modify an assignment, actions on the CMDB CI’s …
Telephony Integration (CTI)
Help your support team to manage calls more efficiently and to provide a better service
The integration automatically launches ServiceTonic telephony page upon answering a call, displaying information about the current caller and all the open incidents for caller.
Increasing Knowledge about Your Customers
Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.
Integration with Corporate Systems
Multi language
Offer a simultaneous service to users using different languages, with the possibility of adding any new translation easily.
Market leaders in more than 18 countries trust us:
Fully customized customer service software
High level of unscheduled configuration.
Happy customers thanks to our Help Desk solution
Our Customer Service software incorporates a support team ready to help you!
We offer you personalized support from the zero minute after installation.
Expandable to other corporate services
Use ServiceTonic beyond the customer service department. Its multiservice capability allows each department that needs to manage requests or incidents to have its own service desk, applicable to areas such as IT, Legal, General Services, Finance and Marketing among others.
Fast implementation and great support
A solution with a great support team at your disposal.
Thanks to our customer service software you will be able to track each ticket thoroughly until it is resolved and you will have reports and dashboards to analyze your KPIs in real time.
Optimize operational costs
Automate, centralize and synchronize the work of your teams and agents, as well as having complete control of services and resources, will allow you to optimize production costs.
Simplify service management on a single ticket platform.
A team of certified ITIL® consultants at your service
Our certified ITIL® experts will analyze your requirements and support you from the start.
* ITIL® is a registered trademark of Axelos Limited.
Learn more about our Customer Service Management Software
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*A Servicetonic agent will contact you and show you how you can boost and improve the Incident Management of your company and / or business.