Enterprise Service Management

Expand the ITSM approach to other service areas of the company besides IT

Efficiently manage your customers’ incidents and requests through support tickets

Our Help Desk software is designed to effectively manage the requests of all employees, regardless of which department they are in. Enterprise Service Management made easy with ServiceTonic.

ESM Enterprise Service Management
Servicetonic Enterprise Service Management

Ticketing system to manage your business services

We provide a cost-effective and flexible solution that makes the integration of service processes possible.

ITSM provides the necessary processes required to build an infrastructure delivery platform that would support a Service Oriented Architecture.

Share data between different departments (Customer Service, Technical Support, Sales, Field Service, etc.) to improve daily work, information flow between departments, and coordination activities with external resources involved in the service business process.

  • Ticketing tool ready for all the company’s departments

  • Automatic ticket creation from any channel

  • Easy implementation and fast start-up

  • Real-time control of tickets opened by users and managed by agents

  • Dashboards and reports

  • Easily configurable without programming

Centralized and efficient management of the entire company with Enterprise Service Management

Out ticketing tool is designed to effectively manage all customer request received from any input channel.

Applying the ESM philosophy, ServiceTonic’s ticketing tool is extensible to all departments within a company, in addition to the IT department.

Main benefits of Enterprise Service Management

  • Proven benefits of ITSM processes
  • Faster ROI: reduce costs and decrease implementation time
  • Optimization of operational costs
  • Integration: eliminate the cost and time required for integration between various systems and tools
ESM Enterprise Service Management Solutions

Applying the Enterprise Service Management philosophy to all departments of the company

Aside from the IT department, the ticketing tool offers support and manages the incidents of the rest of departments such as:

IT department

Automate your IT Management aligned with ITIL best practices and have maximum control over all your devices.

Discover more about our ITIL-aligned software

Enterprise Server Management Service Desk Software
Servicetonic® WorkFlow Process Automation

Enterprise Service Management for the Customer Service department

Efficiently manage your customers’ incidents and requests and automate your internal business processes.
Software to improve the customer experience

Enterprise Service Management for HR Department

Enable a Service Desk for your employees and centrally manage all your requests and incidents improving management.

Service Desk software for HR

HR Enterprise Service Management
CMMS Computerized Maintenance Management System

General Services

Improve the management of your Preventive and Corrective Maintenance and Work Orders in each of your locations.

The importance of preventive maintenance

Legal Department

Centrally manage the applications of the legal area including Contracts, Claims, Trademarks, Patents.

Enterprise Service Management for Legal
Enterprise Service Management for every department

Enterprise Service Management for Other Departments

Use ServiceTonic on any other service that requires automation of Incidents, Requests or Tasks.

ESM Enterprise Service Management Help Desk Software

Market leaders trust us:

Customers who trust ServiceTonic

Enterprise Service Management Software

Software for the management of all company departments

A team of professionals will support you at all times so that you can effectively manage your assets.

Benefits of ITSM processes

Increased profits with Enterprise Service Management

It has been demonstrated that the benefits of working with ITSM processes can be extrapolated to the rest of the company’s departments.

Rapid implementation and support team

Support team at your service

A big supporting team, ITIL certified, will be at your disposal from the get-go, installing the application, configuring it and giving you support in your day-to-day production.

Personalized tool for each department

Enterprise Service Management for all company departments

Our support team will adapt the software to your needs, creating a service for each department, so your employees can work with the information of your department and not interfere with the rest.

Exhaustive control

Planning and notification in your employees’ requests
You can have centralized in a single software the requests of all employees, separated by services, where each service corresponds to a department.

Servicetonic Demo Help Desk Software

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Find out how ServiceTonic supports you delivering superior service, working efficiently, and having happier customers.