The Service Desk allows centralized management of tickets (issues, requests, changes, tasks, etc.) with a powerful functionality aimed at providing the best support to customers or users.
Multichannel environment: access the service via web, mobile, email, phone and chat.
With many possibilities for automation you can increase productivity and effectiveness of your teams resulting in a more efficient service to your customers.
ServiceTonic is highly configurable without programming, adapting to your organization and the most demanding business needs, quickly.
Detailed Calendar view that shows work orders and tasks to better manage work load and stay on top of deliverables. QuicklyÂ generate new request or work items from the calendar view.
Create and manage your own Knowledge Base:
ServiceTonicâ€™s MultiService capability allows you to provide your business area with a Service Desk Fully configured according to your needs with a single all in one ServiceTonic instance.
Available in Spanish, English, French, German, Italian, Portuguese, Catalan and Dutch, each user can configure their own language.
Never miss an opportunity to help customers better.