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Benefits of Telephony Integration with Help Desk
CTI is the framework that enables you to build and[...]
What is CMDB?
The CMDB or the Configuration Management Database is the[...]
Comming Soon ServiceTonic 7
Agent - Configuration Wizards - Field Tooltip - Service Desk Phone[...]
Operational Level Agreement OLA/UC
The Operational Level Agreement (OLA) is an agreement between an[...]
Service Desk Integration REST API
ServiceTonic Features Preview ServiceTonic expands the possibilities of Integration to[...]
Considerations for choosing an ITSM tool
Things to keep in mind while selecting a Service Management[...]
Launch of a new software
Critical factors for the implementation of new software in a[...]
Increase your sales with excellent Customer Service
A satisfied customer is the best choice to increase[...]
10. Useful tools for Service Management
Useful tools and techniques to manage a service but[...]
9. Implementing ITIL
Basic recommendations to implement Service Management based on ITIL. If[...]
Link a Ticket from Email
ServiceTonic Features Preview This new feature will allow agents[...]
ServiceTonic CMDB Module
Alignment management services ServiceTonic’s CMDB (Configuration Management Database) Module[...]
Chat: communications channel in a help desk software
Chat Channel One of the most effective notification[...]
ITSM Best Practices Applied to Teleworking
ITSM best practices allow those companies that rely[...]
Working remotely or teleworking: Basic Tips
Telecommuting is here to stay The[...]
Teleworking with ServiceTonic
What is teleworking? Teleworking consists of carrying out work[...]
Custom relationship views
Relationship views configuration The implementation of this functionality[...]
Macros in a help desk software
Streamlining processes with macros In computing, a macro is[...]
ITIL 4 vs ITIL 3 differences
®What is ITIL 4? ITIL® 4, the new[...]
What is new in the control panel
What is new in ServiceTonic’s Dashboard The dashboard[...]