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Link a Ticket from Email
ServiceTonic Features Preview This new feature will allow agents[...]
ServiceTonic CMDB Module
Alignment management services ServiceTonic’s CMDB (Configuration Management Database) Module[...]
Chat: communications channel in a help desk software
Chat Channel One of the most effective notification[...]
ITSM Best Practices Applied to Teleworking
ITSM best practices allow those companies that rely[...]
Working remotely or teleworking: Basic Tips
Telecommuting is here to stay The[...]
Teleworking with ServiceTonic
What is teleworking? Teleworking consists of carrying out work[...]
ITIL 4 vs ITIL 3 differences
®What is ITIL 4? ITIL® 4, the new[...]
What are Business Rules in ServiceTonic?
Business rules are a set of predefined actions that[...]
ServiceTonic for a “as a service” world
In this article we are going to refer[...]
ITIL v3. The function of Service Center (Service Desk)
A single point of communication for service users Introduction[...]
What Is ITSM?
ITSM, or IT Service Management, is a set of[...]
Reduce response time to your clients
Optimize response time to your users’ requests Nowadays, one[...]
FAQs in ServiceTonic
With ServiceTonic's FAQs you will be able to offer[...]
Star rating satisfaction surveys
As we said in previous articles, the satisfaction of[...]
Preventive maintenance – CMMS
Preventive maintenance is the maintenance that allows the conservation[...]
CI booking management in the CMDB
Thanks to the CI's booking functionality defined in the[...]
IT Asset Management with QR Codes
QR code readers offer the possibility of tagging elements[...]
Case Study: Gestió de Serveis Sanitaris
Case of study implementation helpdesk for ServiceTonic for Serveis Sanitaris[...]
Automate Citizen Service with ServiceTonic
Improve Citizen Service Management with a Help Desk software Organize[...]
4. ITIL, Service Strategy
The management of services as a strategic asset At[...]