ServiceTonic includes the option to integrate a direct URL to the ticket in the email
ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in the email received by the agent responsible for the service.
This option is reserved only for agents, being especially useful for quickly accessing ServiceTonic and have all the historical information contained in the ticket directly in the Service Desk.
Let’s see an example in 3 easy steps:
1. User view opening a Ticket
2. Email received by the Agent with link to the original Ticket
3. Agent view answering the Ticket
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