IT Management Software (ITSM) aligned with ITIL

Help Desk Software for IT Service Management (ITSM)

Discover our IT, and beyond IT, Management Software.

IT Management software dashboard
IT Management Software Users

IT Management Software: Ticketing System

ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making.

  • A single installation that integrates your IT service with other services

  • Easy implementation and quick commissioning and quick commissioning

  • Control over the entire operation
  • A team of certified ITIL consultants at your disposal

Servicedesk and IT Service Ticketing Management

ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users.

Service Desk & Ticket Management

Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR). This makes it easier for your users to communicate with your agents, speeding up the resolution of problems and doubts.

IT Management Software Tickets
IT Management Software User Portal

User Portal and Self Service

Offer answers through the Knowledge Database and present your services in the Service Catalog in the User Portal itself to make your users completely autonomous, as well as freeing your agents from simple tasks, allowing them to focus on activities that provide more value.

User Portal and Self Service

Offer answers through the Knowledge Database and present your services in the Service Catalog in the User Portal itself to make your users completely autonomous, as well as freeing your agents from simple tasks, allowing them to focus on activities that provide more value.

IT Management Software Process Automation

IT Management Software: Process Automation

Automate processes that may occur in your IT department such as: Incident, Problem, Change, Requirement and SLA Management processes with Business Rules, Workflows and multiple automatisms.

IT Management Software Process Automation
IT Management Software Inventory and Asset Management

Inventory and Asset Management

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes).

Inventory and Asset Management

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes).

IT Management Software Inventory and Asset Management

Reporting

Quick access to all information collected on open tickets in the IT service desk with Balanced Scorecards with your KPIs, Reports and Queries.

Dashboard for IT Service Management
Integration for IT Management Software

IT Management Software Integration

Easy integration with  corporate emailLDAP User Directories (Active Directory), Corporate DB and other applications via Web Service (API REST).

IT Management Software Integration

Easy integration with  corporate emailLDAP User Directories (Active Directory), Corporate DB and other applications via Web Service (API REST).

Integration for IT Management Software

Fast deploy and excellent support

A solution with a great support team at your disposal

Track each ticket to resolution and run reports based on your own KPIs

IT and beyond IT Management Software

Expand the use of ServiceTonic beyond IT

The multi-service capability of ServiceTonic allows other business areas to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.
Customer Service, General Services, HR, Legal, others…

Optimize operational costs

Automating, centralizing and synchronizing the work of your teams and agents.

Have complete control of service, resources, equipment, agents, and users. Simplify service management on a single ticketing platform.

A team of ITIL® certified consultants at your service

Our certified ITIL Experts will guide your team towards better implementation of IT Service Management processes.

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.

* ITIL® is a registered trademark of Axelos Limited.

IT Management Software with Quick Deployment

Market leaders trust us:

Servicetonic® Customers

Discover our Management Software for IT.

Automate and optimize all processes in your IT department with our IT Management Software (ITSM). Optimize all kinds of costs, both operational, process and time.

Servicetonic Demo IT Management Software