IT Management Software (ITSM) aligned with ITIL
Help Desk Software for IT Service Management (ITSM)
Discover our IT Management Software and beyond IT.
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Ticketing System for IT Management and Support
ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making.
A single installation that integrates your IT service with other services
Easy implementation and quick commissioning
Control over the entire operation
A team of certified ITIL consultants at your disposal
“The use of the Servicetonic platform has allowed us to increase our service quality, and improve the perceived image of the users regarding the IT Support service at a really affordable cost.”
Full Functionality for Effective IT Management
Powerful ITSM solution available in Cloud or On Premise modey
Reduce IT costs and improve the quality of the Service. You can enjoy this powerful solution installed in both a ServiceTonic cloud and one of its servers.
Service Desk & Ticket Management
Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR)
User Portal and Self Service
Automate your Incident, Problem, Change, Requirement and SLA Management processes with Business Rules, Workflows and multiple automatisms.
Inventory and Asset Management
Fast deploy and excellent support
A solution with a great support team at your disposal
Track each ticket to resolution and run reports based on your own KPIs
IT Management and beyond IT
Expand the use of ServiceTonic beyond IT
The multi-service capability of ServiceTonic allows other business areas to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.
Customer Service, General Services, HR, Legal, others…
Optimimize operational costs
Automating, centralizing and synchronizing the work of your teams and agents.
Have complete control of service, resources, equipment, agents, and users. Simplify service management on a single ticketing platform.
A team of ITIL® certified consultants at your service
Our certified ITIL Experts will guide your team towards better implementation of IT Service Management processes.
The quality of our service is guaranteed by certified consultants at various levels of ITIL®.
* ITIL® is a registered trademark of Axelos Limited.
what our customers say about us
“With ServiceTonic we have had effective software support for the implementation of our Service Desk, based on ITIL best practices and now we are able to properly manage the needs of our subsidiaries and make timely decisions at all times to reach the levels of quality requirements.”
Book a Demo
Our consultants will show you in a personalized way the possibilities offered by ServiceTonic to improve IT Management.