FLEXIBLE ITSM SOFTWARE, EASY TO USE, CONFIGURE AND MAINTAIN
Easy and powerful software for IT Service Management aligned with ITIL®
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TICKETING SYSTEM FOR IT AND BEYOND IT SERVICE MANAGEMENT
ServiceTonic is the Service Management Software, aligned with ITIL, that allows IT departments to improve their internal management and increase user satisfaction through the use of a multichannel service desk, process automation, asset inventory management and efficient access to information (KPI) to facilitate decision making.
“The use of the Servicetonic platform has allowed us to increase our service quality, and improve the perceived image of the users regarding the IT Support service at a really affordable cost.”
FULL FUNCTIONALITY FOR EFFECTIVE IT MANAGEMENT
Reduce IT Costs and Improve Service Quality
Powerful ITSM solution available in Cloud or On Premise mode (installed on your servers)
Service Desk & Ticket Management
Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR)
User Portal and Self Service
Automate your Incident, Problem, Change, Requirement and SLA Management processes with Business Rules, Workflows and multiple automatisms.
Inventory and Asset Management
what our customers say about us
“With ServiceTonic we have had effective software support for the implementation of our Service Desk, based on ITIL best practices and now we are able to properly manage the needs of our subsidiaries and make timely decisions at all times to reach the levels of quality requirements.”
Fast deploy and excellent support
A solution with a great support team at your disposal
Track each ticket to resolution and run reports based on your own KPIs
IT MANAGEMENT AND BEYOND IT
Expand the use of ServiceTonic beyond IT
The multi-service capability of ServiceTonic allows other business areas to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.
Customer Service, General Services, HR, Legal, others…
OPTIMIZE OPERATIONAL COSTS
Automating, centralizing and synchronizing the work of your teams and agents.
Have complete control of service, resources, equipment, agents, and users. Simplify service management on a single ticketing platform.
A TEAM OF ITIL® CERTIFIED CONSULTANTS AT YOUR SERVICE
Our certified ITIL Experts will guide your team towards better implementation of IT Service Management processes.
The quality of our service is guaranteed by certified consultants at various levels of ITIL®.
* ITIL® is a registered trademark of Axelos Limited.
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Our consultants will show you in a personalized way the possibilities offered by ServiceTonic to improve IT Management.