FLEXIBLE ITSM SOFTWARE, EASY TO USE, CONFIGURE AND MAINTAIN

Easy and powerful software for IT Service Management aligned with ITIL®

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TICKETING SYSTEM FOR IT AND BEYOND IT SERVICE MANAGEMENT

ServiceTonic is the Service Management Software, aligned with ITIL, that allows IT departments to improve their internal management and increase user satisfaction through the use of a multichannel service desk, process automation, asset inventory management and efficient access to information (KPI) to facilitate decision making.

“The use of the Servicetonic platform has allowed us to increase our service quality, and improve the perceived image of the users regarding the IT Support service at a really affordable cost.”

FULL FUNCTIONALITY FOR EFFECTIVE IT MANAGEMENT

Reduce IT Costs and Improve Service Quality

Powerful ITSM solution available in Cloud or On Premise mode (installed on your servers)

Service Desk & Ticket Management

Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR)

User Portal and Self Service 

Empower self-service with the User Portal, Service Catalog and Knowledge Database.

Process Automation

Automate your Incident, Problem, Change, Requirement and SLA Management processes with Business Rules, Workflows and multiple automatisms.

Inventory and Asset Management

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes).

Reporting

Exploit all the information with Balanced Scorecards with your KPIs, Reports and Queries.

Integration to external services

Exploit all the information with Balanced Scorecards with your KPIs, Reports and Queries.

what our customers say about us

“ServiceTonic helps us to better organize the daily activity of our IT department, improving the service we provide to our users. Other departments have also incorporated ServiceTonic into their management.” – NOEL Alimentaria S.A.U.
 
CHARCUTERÍA NOEL

“With ServiceTonic we have had effective software support for the implementation of our Service Desk, based on ITIL best practices and now we are able to properly manage the needs of our subsidiaries and make timely decisions at all times to reach the levels of quality requirements.”

DISASHOP

 
“ServiceTonic gives us a real-time, global view of our IT service and inventory, and at the same time allows us to operate on a distributed basis in each of our schools.
NACE SCHOOLS

Fast deploy and excellent support

A solution with a great support team at your disposal

Track each ticket to resolution and run reports based on your own KPIs

IT MANAGEMENT AND BEYOND IT

Expand the use of ServiceTonic beyond IT

The multi-service capability of ServiceTonic allows other business areas to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.
Customer Service, General Services, HR, Legal, others…

OPTIMIZE OPERATIONAL COSTS

Automating, centralizing and synchronizing the work of your teams and agents.

Have complete control of service, resources, equipment, agents, and users. Simplify service management on a single ticketing platform.

A TEAM OF ITIL® CERTIFIED CONSULTANTS AT YOUR SERVICE

Our certified ITIL Experts will guide your team towards better implementation of IT Service Management processes.

The quality of our service is guaranteed by certified consultants at various levels of ITIL®.

* ITIL® is a registered trademark of Axelos Limited.

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Our consultants will show you in a personalized way the possibilities offered by ServiceTonic to improve IT Management.