Quickly solve your clients’ most common requests
Chatbot is a functionality which, thanks to the configuration defined by the agent, gives immediate response to the most common user queries, allowing you to optimize customer service while freeing your agents, allowing them to focus on more productive tasks.
Benefits of having a Chatbot
- Availability 24 × 7
- Immediate responses
- Most satisfied customers
- Reduction of repetitive workload for the human team
Where can I use the ServiceTonic® Chatbot?
There are two main ways to use the Chatbot:
Chatbot in the User Portal
Some Chatbot configuration examples for your User Portal
Chatbot on your corporate website
Some examples of configuration to offer information on your website