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New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version.[...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some[...]
QR codes and custom URL
Custom URL in QRTonic During 2019 ServiceTonic developed the[...]
Geolocation of assets and tickets
Location of items on Google Maps Locate your[...]
Customization in your Help Desk software
What is a dashboard in a Help Desk[...]
Fixed and Concurrent Licenses
Many software vendors license their applications by number[...]
SPOC- Single Point of Contact
Unify all information channels in a single point[...]
ITIL v3. Incident Management
Definition of Incident Management and objectives What is[...]
ServiceTonic receives the PinkVERIFY certification
ServiceTonic obtains IVER® certification from PinkVERIFY ServiceTonic obtains the PinkVERIFY[...]
Access to the user portal from the mobile
In ServiceTonic we join the webapps as it could not[...]
Dynamic contact lists Module
Integrates easily dynamic contact lists ServiceTonic with one[...]
10 benefits of using a Service Catalog in IT Management
The use of a Service Catalog helps IT departments reduce[...]
What is ITIL? Concepts and Principles
ITIL concepts and principles ITIL is a framework[...]
Cloud or installed?
Pros and cons of each of the models[...]
ServiceTonic Case Study: Allianz colseguros
Service Tonic Case Study: Allianz colseguros Allianz Colseguros, a company[...]
Elecnor relies on ServiceTonic to automate “Llega800”
Elecnor, through its managing entity "Llega800" will be responsible for[...]
8. ITIL Continual Service Improvement
Change is the only constant in life." -[...]
ICEX selects ServiceTonic to participate in the WEB SUMMIT 2015
ICEX Spain Exports and Investments, organizes the Spanish participation in[...]
Challenges and Risks of Incident Management
Expanding the previous post on Incident Management with ITIL v3[...]
4 benefits of Live Chat support
Increase customer satisfaction with an on-line live chat support[...]