How to manage contracts by hours

Manage contracts to regulate the compliance of the agreed services in your Service Desk Hourly contracts to control maintenance and guarantees Contracts by hours Contracts by hours are ideal for controlling maintenance periods and guarantees, whenever hired hours of...

Automatic integrators

Use automatic integrators to retrieve information from the database Define integrators to retrieve information from an external database How does it work? It is possible to define integrators to retrieve information from an internal or external database. This way, you...

Accelerate support processes with ticket templates

Accelerate your incident resolution and response times to increase customer satisfaction Add multiple fields to categorize and save your tickets better Categorize your tickets Forms in ServiceTonic let you add multiple fields that help categorize and document the...

Service Based SLA

How to automatically apply an SLA to a specific service? What is an SLA? An SLA (Service Level Agreement) or Service Level Contract is defined as: A document that outlines the level of service expected between a service provider and the customer, it details the...

Customer-based SLA

What is an SLA? An SLA (Service Level Agreement) or Service Level Contract is defined as: A document that outlines the level of service expected between a service provider and the customer, it details the nature, quality, and scope of the service to be provided. An...