Software for Incident Management

Optimize incident management and improve your company’s efficiency

Software para la gestión de incidencias

Software for Incident Management

Optimize incident management and improve your company’s efficiency

Control de Stock

Multi-language, multichannel, and highly customizable tool

Benefits of Incident Management with ServiceTonic

Optimize your customers’ and users’ experience with efficient and structured incident management. Resolve issues quickly, reduce wait times, and deliver high-quality service.

Reduzca tiempo de respuesta

Reduce response and resolution times

Automate assignments and response times to ensure incidents are handled as quickly as possible.

Ciclo de vida del ticket

Greater control and traceability

Record every action taken on incidents, improving service management and reporting with a more organized approach.

Mejorando recursos

Optimize resources and costs

Maximize your team’s productivity and reduce operational costs by automating repetitive processes.

Mejora satisfacción clientes

Improve customer and user satisfaction

Offer better service by improving response times and strengthening the company’s reputation.

Benefits of Incident Management with ServiceTonic

Optimize your customers’ and users’ experience with efficient and structured incident management. Resolve issues quickly, reduce wait times, and deliver high-quality service.

Reduzca tiempo de respuesta

Reduce response and resolution times

Automate assignments and response times to ensure incidents are handled as quickly as possible.

Ciclo de vida del ticket

Greater control and traceability

Record every action taken on incidents, improving service management and reporting with a more organized approach.

Mejorando recursos

Optimize resources and costs

Maximize your team’s productivity and reduce operational costs by automating repetitive processes.

Mejora satisfacción clientes

Improve customer and user satisfaction

Offer better service by improving response times and strengthening the company’s reputation.

Beneficios Software ESM

Incident Management through Tickets

Lifecycle management

Manage the entire lifecycle of an incident: registration, assignment, monitoring, resolution, and closure.

Automation

Automate your agents’ processes by creating business rules, automatic assignments, approvals, and automated notifications.

Templates

Speed up ticket creation with customized templates tailored to your company’s needs.

AI Agents

Manage the entire lifecycle of requests, from registration, categorization, prioritization, placing on hold, tracking, to closure.

Advanced searches

Benefit from powerful, customizable search options to locate tickets. Build your own filters or search by keywords and advanced criteria.

Request logging

Multi-channel incident management software: record all interactions from agents or users, regardless of the channel used — email, chat, phone, or WhatsApp.

SLA’s

Define, manage, and monitor the fulfillment of service level agreements (SLAs) to meet customer expectations. Easily track SLAs and receive notification alerts to ensure proper management.

Knowledge Bases

Leverage knowledge bases to enhance user self-service. Create your own knowledge libraries, integrate them into the user portal, and suggest solutions to service requests or incidents.

Gestión de incidencias a través de tickets

Lifecycle management

Manage the entire lifecycle of an incident: registration, assignment, monitoring, resolution, and closure.

Automation

Automate your agents’ processes by creating business rules, automatic assignments, approvals, and automated notifications.

Templates

Speed up ticket creation with customized templates tailored to your company’s needs.

AI Agents

Manage the entire lifecycle of requests, from registration, categorization, prioritization, placing on hold, tracking, to closure.

Advanced searches

Benefit from powerful, customizable search options to locate tickets. Build your own filters or search by keywords and advanced criteria.

Request logging

Multi-channel incident management software: record all agent and user interactions regardless of the channel used — email, chat, phone, or WhatsApp.

SLAs

Define, manage, and monitor the fulfillment of service level agreements (SLAs) to meet customer expectations. Easily track SLAs and receive notification alerts to ensure proper management.

Knowledge Bases

Leverage knowledge bases to enhance user self-service. Create your own knowledge libraries, integrate them into the user portal, and suggest solutions to service requests or incidents.

Monitor and protect your network assets with NetworkTonic by detecting potential incidents before they occur. With a customized setup, the system automatically generates tickets for your IT team whenever an incident is detected, allowing you to act quickly and efficiently to prevent disruptions.
Speed in problem resolution is key to meeting end-user expectations in IT support. With ServiceTonic’s incident management features, your agents can optimize the time spent resolving tickets, working smarter and more efficiently without the need for additional effort.
Manage all incidents centrally on a single platform, collecting them from multiple channels such as email, phone, user portal, or WhatsApp. With ServiceTonic, your team will have real-time access to all tickets, improving organization, efficiency, and the speed of incident resolution.
ServiceTonic is developed following ITIL best practices, enabling your IT support team to standardize and optimize its operations. This standardization is key to improving efficiency, service quality, and the user experience.
With ServiceTonic, you can create customizable reports and dashboards to monitor incident resolution in real time. Access key data such as the number of incidents, resolution times, and other essential metrics to analyze trends and prevent future issues, thereby optimizing your support management.
Monitor and protect your network assets with NetworkTonic by detecting potential incidents before they occur. With a customized setup, the system automatically generates tickets for your IT team whenever an incident is detected, allowing you to act quickly and efficiently to prevent disruptions.
Speed in problem resolution is key to meeting end-user expectations in IT support. With ServiceTonic’s incident management features, your agents can optimize the time spent resolving tickets, working smarter and more efficiently without the need for additional effort.
Manage all incidents centrally on a single platform, collecting them from multiple channels such as email, phone, user portal, or WhatsApp. With ServiceTonic, your team will have real-time access to all tickets, improving organization, efficiency, and the speed of incident resolution.
ServiceTonic is developed following ITIL best practices, enabling your IT support team to standardize and optimize its operations. This standardization is key to improving efficiency, service quality, and the user experience.
With ServiceTonic, you can create customizable reports and dashboards to monitor incident resolution in real time. Access key data such as the number of incidents, resolution times, and other essential metrics to analyze trends and prevent future issues, thereby optimizing your support management.

Configurable software

Highly compatible software adaptable to each company’s needs

Great support team

Rely on a highly specialized support team that guarantees quality service from day one

ISO 27001 Certification

We are certified under ISO 27001 standards

Get to know ServiceTonic’s incident management software

Request a demo with no commitment

Get to know ServiceTonic’s incident management software

Request a demo with no commitment