Benefits of service automation

Do you still think that automation is nothing more than streamlining processes?
It is true that it allows for managing tasks faster, but this is not the key benefit that interests us the most.
Let us see the benefits of automating internal processes and say goodbye to inefficiency, errors, disorder and loss of information.

The farewell… (Benefits of Automation)

ServiceTonic’s service desk lets you to digitize the tasks that are done daily in your company to automate processes, and to be able to say:

Goodbye to inefficiency and mistakes

When we automate repetitive tasks and processes, we reduce the possibility of human error. At the same time, we optimize the time of our employees to dedicate themselves to the tasks that do require their attention.
For example, the automation of purchase orders allows the finance manager to have more time to dedicate themselves to complex and strategic decisions of his department.

In this way, we optimize the operation of technology and human resources to achieve a more efficient system.

Goodbye to the loss of information

Automation gives you the assurance that a task will be performed as configured. In contrast, when performed by humans, delays or non-digitized information may be lost.
With ServiceTonic you know the status of each task and even its history, not only to avoid the loss of information but also to extract it in an orderly and filtered way and facilitate management decisions. You can automate notifications that inform you if you exceed limits in Service Levels or visualize in graphs the workload of your employees in real time, etc.

Goodbye to slowness

Now yes, being faster is also an advantage of automating business processes.
Beyond giving a quick response to the customer, service desks solutions like ServiceTonic provide self-service, which is to provide customers or employees a way to search and request services, generally through a web portal, where they find information 24x7x365. The services requested from the portal generate tickets automatically, saving the time for back and forth emails and calls.

A fast service and the possibility of self-service increase the satisfaction of our customers, who want to find what they are looking for when they need it.

Goodbye to not meeting goals

When we automate a service, we are also defining the conditions and parameters that regulate it. In this way, when a criterion is not fulfilled, those responsible are immediately notified so that they can act instantaneously.
For example, with ServiceTonic you can define workflows that speed service provisioning, or automate SLAs that regulate compliance with customer agreements and define alerts that will help you not breach them.

Goodbye to extra operational costs

Using automation to avoid errors and loss of information we save time, and can solve routine tasks more quickly than if we did it manually.
With the same resources, now, we can do more.
Or we can do the same, saving operational costs.

The last farewell… (Oportunities of automatization)

Once the services of a company are automated, it works efficiently and optimally to reach the satisfaction of its clients.
This is a goodbye forever, because automating internal tasks and processes we have great opportunities to:
 Get closer to our customers. Automation lets us do more with the same resources, so we can use more time to strategic tasks to achieve our business objectives. In addition, yes, providing a fast service is already appealing for customers.
 Grow in our sector. Trends in the business world indicate that we are in full digital transformation. Companies are starting to use technology strategically to orient everything we do for the customer. More than modernization, the digitization and automation of our services are an essential value for the current market.
Optimize all our resources. Being efficient and taking advantage of the value of our human and technological resources is a great economic saving that we can invest in new opportunities for our business.
Do you still think that automation is nothing more than streamlining processes?

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