Add ticket URL link to ticket emails

ServiceTonic Features Preview ServiceTonic includes the option to integrate a direct URL to the ticket in the email Posibilities Expanded ServiceTonic includes the option to integrate a direct URL link to the corresponding ticket in the email received by the agent...

Time Interval Selection Filters

ServiceTonic Features Preview ServiceTonic adds new filtering capabilities in queries through new selection criteria by intervals or time ranges. The new time filters The new time criteria are applicable to: List of Tickets Business Rules SLA Dashboard Calendar...

Service Desk Integration REST API

ServiceTonic Features Preview ServiceTonic expands the possibilities of Integration to retrieve or update data from a REST call. Posibilities Expanded In the Data Recovery Web Service, the call to the REST service returns a set of STRINGS that are automatically...

Billing Integrators

ServiceTonic 7 Features Preview ServiceTonic 7 includes a powerful system to run integrators directly from ticket through the billing tab. Using a search engine, you can select one or more items available in your ERP and automatically recover: Reference Títle...

Service Desk Phone Integration CTI

ServiceTonic 7 Features Preview ServiceTonic 7 incorporates a powerful CTI Telephone Integration system within the Service Desk. Upon receiving the call, you can instantly view the customer’s details and quickly reference their previously submitted tickets history of...